superhoki Casino & Sportsbook Terms
Account opening on superhoki starts with email verification, identity documents, and a choice of payment method. We process your application within one business day once you submit your details. These terms outline what we expect from you as an account holder, how we manage deposits and withdrawals, what happens if disputes arise, and how we protect your data and privacy.
We operate superhoki as a platform for live-dealer casino games, slot entertainment, and sportsbook markets covering Liga 1, Piala AFF, and other leagues. Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's laws. We do not offer our services in jurisdictions where online wagering is prohibited.
By creating an account on superhoki, you agree to these terms. If any part conflicts with your local law, that part is unenforceable in your jurisdiction, but the rest remains in effect. Read carefully, and contact our support team if anything is unclear.
Account Ownership and Verification on superhoki
When you open an account on superhoki, you provide your name, email, phone number, date of birth, and a valid Indonesian identity document (KTP, passport, or driver's licence). We store this information securely and use it to verify your identity and prevent fraud. You are responsible for keeping your email and password confidential. If someone else accesses your account without permission, contact us immediately.
We reserve the right to limit, suspend, or close any account if we believe you are violating these terms, engaging in fraud, or using multiple accounts to circumvent our limits. We also may suspend accounts during investigations of unusual activity. Our support team will communicate the reason and any next steps.
Deposits and Payment Methods
We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts from mobile banking, local payment, online payment, and e-wallet. E-wallet deposits (mobile banking, local payment, online payment, e-wallet) settle instantly. Bank transfers typically process within one to four business hours depending on your bank and our processing queue. We do not charge fees for deposits, though your bank or payment provider may charge their own fees.
Minimum deposit amounts vary by payment method but generally start at amounts equivalent to a few thousand rupiah. Maximum account preferences are set per account and per transaction based on your verification level and local regulations. We may adjust these limits without notice.
Withdrawals and Settlement
Withdrawals from superhoki process to the same payment method you used to deposit. If you funded via mobile banking, we return your winnings to your local payment account. Withdrawals under standard thresholds typically settle within one business day; larger amounts may require additional verification and may take up to two business days. During major holidays like Idul Fitri or Idul Adha, processing may extend further as our team manages peak volumes.
We reserve the right to verify large withdrawals before processing. This may include requesting additional identity documents or proof of funds source. We undertake this verification to comply with Indonesian financial regulations and prevent fraud and money laundering.
-
1
Verify your identity with superhokiKYC
Upload your ID document, address proof, and complete our verification process before first withdrawal.
-
2
Link your payment methodPayment
Add online payment, e-wallet, mobile banking, or a bank account to your superhoki profile for deposits and withdrawals.
-
3
Request withdrawal to verified methodSettlement
Withdrawals from superhoki return to the same payment method you used to deposit.
-
4
Allow one business day for processingTiming
Most withdrawals complete within 24 hours; larger amounts or peak periods may take longer.
Bonus and Promotional Terms
Any promotional bonuses offered on superhoki come with specific terms: minimum deposit requirements, turnover multipliers, game eligibility restrictions, and expiration windows. We detail these terms in the promotion details page. Bonuses are credited as separate balances and may only be withdrawn after meeting turnover requirements or may forfeit if unused by the expiration date.
Disputes, Data Protection, and Jurisdiction
If you believe an error occurred in our calculations, a game result was incorrect, or a transaction did not settle as expected, contact our support team with evidence from your superhoki account history. We investigate within five business days and respond with findings. If you remain unsatisfied, we offer a dispute-resolution process where an independent third party reviews the matter.
We encrypt all data transmitted to and from superhoki and store your personal information on secure servers. We do not share your identity documents, payment details, or game history with third parties except where required by Indonesian financial regulators or law enforcement. We retain your account data for seven years after account closure for tax and compliance purposes, then delete it permanently.
Your Rights and Responsibilities
By using superhoki, you confirm that you are accessing our services only from jurisdictions where they are lawful. You agree not to use our platform for money laundering, fraud, or any illegal activity. You also agree not to disrupt our systems, probe our security, or use automated tools to access our site. Violation of these terms may result in account suspension and legal action.
We make no guarantees about uptime or error-free operation of our superhoki platform. While we maintain standard security practices, we cannot guarantee absolute protection against all cyber threats. Your use of superhoki is at your own risk. In cities like Jakarta, Surabaya, Bandung, Medan, and Semarang where superhoki operates, local laws govern disputes and our obligations.
These terms are governed by Indonesian law. Any disputes shall be resolved through arbitration or mediation before court proceedings. We operate superhoki under the understanding that users are responsible for verifying compliance with their local jurisdiction's regulations. Our services are available only where applicable law permits, and we reserve the right to restrict access to users in jurisdictions where we cannot operate legally.
Changes to These Terms
We may update these terms at any time. When we do, we post the updated version on this page and notify active superhoki accounts via email. Your continued use of our platform after the update constitutes acceptance of the new terms. If you disagree with any change, you may close your account and request a withdrawal of your balance within 30 days of the update notice.