superhoki Privacy Policy
This page describes what we collect when you use superhoki and how we keep that data protected. We take your privacy seriously and are transparent about how we handle your information across our platform.
When you open an account, deposit via DANA in Jakarta, or place a wager on Liga 1 from Surabaya, we gather certain personal details. We use these details only to verify your identity, process your transactions, and comply with local law. We do not sell your data, and we do not share it beyond the processors needed to run our service.
Our servers may sit outside your jurisdiction, but our commitment to data security remains the same regardless of where your information is stored. This policy explains the who, what, and why of that process.
What we collect on superhoki
We collect data in three main categories: account information, transaction history, and behavioural data. When you register, we ask for your name, email, phone number, date of birth, and residential address. This is your account information, and we use it to verify that you are who you say you are and to ensure you are of legal age to use our service.
During deposit and withdrawal, we record the amount, method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or mobile banking), timestamp, and status. This is transaction history. We keep it to reconcile your account balance, detect fraud, and comply with anti-money-laundering rules. We also note which games you visit, how long you play, and when you log in — this is behavioural data, and we use it to improve the service and spot unusual account activity.
How we use your data
We use your account information to authenticate you at login, send you transaction receipts, and contact you if there is a security concern. We use your transaction history to keep your account balance accurate, report to the authorities if the law requires it, and catch patterns that suggest fraud or money-laundering. We use your behavioural data to see which games are most popular, which payment methods work best, and where we need to improve the mobile app or live-dealer stream quality.
We do not use your data for marketing emails unless you opt in. We do not sell your email to third parties. If you choose to receive updates about new tournaments (such as Piala Indonesia or Idul Fitri promotions), we send them directly from our own systems, and you can unsubscribe at any time via your account settings.
Third parties we work with
We rely on external partners to run superhoki. Payment gateways (local payment, online payment, e-wallet, and our bank partners) see your transaction details so they can process deposits and withdrawals. Our hosting provider stores your data on servers they maintain. Our email service sends you account notifications. Our analytics platform (without storing your full name or ID number) helps us understand traffic patterns.
All of these partners have signed data-protection agreements with us. They cannot use your data for their own marketing or share it further without our permission. If we change a partner or add a new one, we will update this policy and, where required by law, notify you.
Your rights on superhoki
- Access: You can request a copy of all data we hold about you. Log in, go to Account Settings → Data Request, and we will compile your file.
- Correction: If your name, address, or phone number is wrong, update it directly in your account. If you cannot, contact our support team.
- Deletion: You may ask us to delete your account and associated data. Understand that we must retain transaction records for legal reasons, even after your account closes.
- Portability: Upon request, we can export your transaction history in a standard format so you can move to another service if you choose.
Cookies and tracking
We use cookies to keep you logged in and to remember your language preference. These are essential for superhoki to work. We also use a small analytics cookie to count visits and see which pages are most popular; this one you can disable in your browser settings without breaking the platform.
We do not use cookies to track you across other websites. Any third-party cookie (for example, from an advertising network) is not planted by us and is out of our control. Your browser settings govern those.
How we protect your data
We encrypt data in transit (HTTPS) and at rest (AES-256 on disk). Our servers are behind firewalls, and we run regular penetration tests to spot weaknesses. We use two-factor authentication to guard your account: if someone steals your password, they still cannot log in without your phone code.
When you reset your password, we send a time-limited link to your email. We never store your password in plain text — we hash it with a modern algorithm. If there is ever a security breach, we will notify you without delay and explain what happened and what we are doing to fix it.
Jurisdiction and law
We at superhoki operate under the laws of the jurisdiction where we are registered. Our services are available only where local law permits. If you are in a jurisdiction where online gaming is prohibited, we do not offer our service to you, and we ask you to stop using superhoki and close your account.
If there is a dispute about how we handle your data, the law of our registered jurisdiction applies. If you believe we have violated your privacy rights, you have the right to lodge a complaint with your local data-protection authority.
How to contact us
If you have a question about this policy or want to exercise your rights (access, correction, deletion, portability), email our data team at [email protected] or use the contact form in your account. We aim to respond within ten business days. You can also reach our support team via live chat if you need help with account or payment issues.
This policy was last updated in the current year. We may revise it as our service grows or the law changes. If we make a material change, we will email you and ask for your consent where the law requires it. Your continued use of superhoki after a policy update means you accept the new terms.